Question 1

Can I change the account owner or transfer ownership of a device?

Accepted Answer

Devices are linked to specific homes rather than individual accounts. Because of this, ownership transfer is not required.

Question 2

How do I add or remove caregivers/family members from viewing a home?

Accepted Answer

To update home access: go to the Partner Portal > People Management > Users > Actions. From there, you can edit a user’s home access permissions or choose Delete Account if access should be removed entirely.

Frequently asked questions

Can I change the account owner or transfer ownership of a device?

How do I add or remove caregivers/family members from viewing a home?