Question 1

How do I register my Silver Shield sensor to my account using the Mobile App?

Accepted Answer

1. Log in to the Pontosense Care app.
2. Select the Home you’d like to add the sensor to.
3. Tap the Add Sensor button.

4. Follow the on-screen instructions to complete the setup.

Question 2

How long does installation take?

Accepted Answer

Installation can be completed in as little as 10 minutes.

Start by downloading Pontosense Care from the Apple App Store or Google Play Store , designed to help you look after those who matter most.

Question 3

Which corner of my room should I install the Silver Shield in?

Accepted Answer

Install your device in a corner of the room, ideally between 2.0 and 2.1 meters from the floor. Make sure it has a clear view of the entire room for best performance.

Helpful Tips:
Choose a spot close to a power outlet.
The device is humidity-resistant and safe for bathrooms, but do not install it inside a shower.
For ideal coverage, place the device in a corner that faces the room’s entryway.

Question 4

How accurate should my room dimensions be?

Accepted Answer

The performance of the sensor is best when the room dimensions are as accurate as possible. We recommend measuring to the nearest 10 cm.

Question 5

My room is bigger than the maximum 6.0m x 6.0m detection area of the sensor. How can I expect the sensing to behave?

Accepted Answer

The Silver Shield will still function in this area for up to 6.0 x 6.0 m, however, the excess area will not be monitored or tracked.

We recommend choosing a sensor location that covers the highest traffic area and furniture that may be involved in an incident.

Question 6

How do I factory reset my device?

Accepted Answer

Hold the button on the underside of your device for approximately 5 seconds, until the LED starts blinking red. When you release the button, the LED should blink green, indicating that the device is ready to be paired to a Wi-Fi network.

Question 7

What are the power requirements for the sensor?

Accepted Answer

The Silver Shield sensor must be plugged into a standard power outlet at all times to function. It does not operate on batteries.

Question 8

Can Silver Shield be used in shared or multi-occupancy rooms?

Accepted Answer

Yes. Silver Shield supports presence detection for up to three people in the same room. However, fall detection is designed for one individual at a time and is paused if multiple people are present in the room.

Question 9

What happens if I move homes?

Accepted Answer

Silver Shield can be moved to a different home. In the case you move to a new home, perform a factory reset on your sensor and follow the installation process again to set it up in your new space.

To factory reset the sensor, press and hold the button on the device until it flashes red.

Question 10

What is a fall detection delay period?

Accepted Answer

The fall detection delay period is the short window of time between when a fall is detected and when an alert is sent. This period allows the AI to confirm the event with greater accuracy by filtering out everyday movements that may look like a fall (e.g. squatting, bending, etc). For the best results, we recommend setting the delay period to 90 seconds, which helps ensure you receive the most reliable alerts.

FAQs